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Download StreetTongue from the App Store or Google Play Store, create an account, and select your city. The app starts you with core greetings and everyday phrases. Each phrase includes audio from a local speaker, pronunciation scoring so you can compare your accent, and cultural context explaining when and where to use it. Work through categories at your own pace. Use flashcard review to retain what you have learned and scripted conversations to practice real exchanges.

When you tap the microphone and speak a phrase, StreetTongue records your audio and compares it against the target pronunciation using speech recognition technology. You receive a score from 0 to 100 along with specific feedback on which sounds need work. The system evaluates tone, rhythm, and individual sounds. Free users get 3 pronunciation checks per day. Mid and Premium users get unlimited checks. Pronunciation scoring requires an internet connection because it uses external speech recognition infrastructure.

StreetTongue has four tiers. Free: 30 phrases, 1 category, and 3 pronunciation checks per day. Mid ($149, one time): all phrases and categories, unlimited pronunciation scoring, scripted conversations, scenarios, text translator, writing practice, cultural guides, and full grammar breakdowns. Premium ($249, one time): everything in Mid plus AI conversation practice, voice translator, and AI grammar explainer. After 12 months, pronunciation scoring and AI features require an optional $49/year renewal to stay active. All content, phrases, flashcards, and progress are yours forever regardless of renewal. Visit the Pricing page for full details.

For Basic tier purchases made through Apple or Google: refunds are handled by Apple or Google directly. Contact them through their respective support channels. For Mid, Premium, and Renewal purchases made on the website via Stripe: you can request a refund within 14 days of your purchase date by emailing support@streettongueapp.com with your order details. We process eligible refunds within 5 to 10 business days. After 14 days, website purchases are non-refundable. StreetTongue is a one-time purchase, not a subscription, so there is nothing to cancel. See our Terms of Service for complete details.

You can delete your account two ways. In the app: go to Settings, then tap Delete Account. By email: send a request to support@streettongueapp.com or privacy@streettongueapp.com. We complete deletion requests within 30 days. Deletion removes your personal data as described in our Privacy Policy. Please note that account deletion does not entitle you to a refund for previous purchases. If you only want to remove website data such as waitlist signups, email privacy@streettongueapp.com.

Start with these steps. Make sure you have granted StreetTongue microphone permission in your device settings. Speak at a normal volume in a quiet environment. Background noise can interfere with speech recognition. Hold your phone 6 to 12 inches from your mouth. Make sure you have a stable internet connection, as pronunciation scoring requires server communication. Try closing and reopening the app. If scores still seem off, try recording yourself with your phone voice memo app and comparing your audio to the target phrase. Some sounds are genuinely difficult and may take practice. If the problem persists after trying these steps, email support@streettongueapp.com with your device model, OS version, and a description of what is happening.

Website purchases (Mid and Premium) are processed through Stripe, and it can take a few minutes for your purchase to sync with the app. First, make sure you are logged into the app with the same email address you used for the website purchase. Try pulling down to refresh on the app home screen or closing and reopening the app. If your purchase still does not appear after 15 minutes, email support@streettongueapp.com with your purchase confirmation email and the email address you use in the app. We will resolve it manually, usually within a few hours.